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Procurement of a Contact Centre System with the Accompanying Services, including Chatbot for Customs
Information
Bekendtgørelsestype
 
Type
02 - Udbudsbekendtgørelse
Procedure
Udbud med forhandling
Forventet opstart af tilbudsprocessen
Forventet slutdato for tilbudsprocessen
Offentliggørelse
18-01-2021 09:38 (GMT+01:00)
Tidsfrist
15-02-2021 12:00
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Anbefalet dokumentfrist
Accepterer alternative tilbud
Nej
Accepterer alternative tilbud
Nej
Indkøber
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Kari Anne Støkken
Addresse
Tollbugata 1A
0152
Oslo
Norge
CVR nr
880455702
Hjemmeside
Tidsfristen er overskredet
Kort beskrivelse
Customs invites tenderers to a negotiated procedure for the procurement of a contact centre system with the accompanying services, including chatbot, for Customs. Customs has established a long term vision for a contact point for Custom's users and work has started to structure the receipt of enquiries and send as many as possible to the Custom's future guidelines section. In order to realise the vision, there is a need to procure a modern and flexible contact centre system that can assist with efficient receipt and processing of all types of enquiries. As the aim is to send as many of Custom's enquiries as possible to a joint contact centre system, a system will be needed that can handle both an increasing number of users and an increasing number of enquiries a year. In addition to the actual contact centre system, Customs would also like to implement chatbot technology.
Mercell A/S
En del af Mercell, en af Europas ledende aktører inden for formidling af information mellem indkøber og leverandør på det professionelle marked. CVR nr. 25698851
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