Queue and appointment booking system for the Norwegian Police Immigration Service

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Foreign citizens applying for residence in Norway will, during the case processing process, need to appear physically at the police station. The police immigration service needs a system for organising queue and appointment booking for such visits. The purpose of the procurement is to enter into a contract for the delivery of a fully operational SaaS system for queue and appointment booking for use by the immigration service. As an option in the contract, a queue and appointment booking system for passport and ID management, as well as the other services offered to the public by the police, can also be procured. A more detailed description of the purpose of the procurement is provided in Annex 1.