RFI for voice transcription into text, text analysis and NLP modelling

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Dear Sir/Madam,

This is a Request for Information (hereinafter RFI) from SEB.
SEB - means the company, or companies, in the SEB Group in Estonia, Latvia, Lithuania.

Your company is hereby invited to provide  the information  for  Voice transcription into text, text analysis and NLP modelling solution.
 
The project consists of two parts:

1. Voice transcription into text and text analysis (including voice transcriptions and written requests). We aim to transcript the Call centre calls into text and be able to analyse it - performing the semantic analysis of the call context – topics, biases, positive-negative nature of call. In addition to that, analyse the written requests.
2. Text classification (written requests and transcribed calls) and generating the automatic answers to written requests by using Natural Language Processing (NLP).

The project should cover 3 countries - Estonia, Latvia, Lithuania and 5 languages – Estonian, Latvian, Lithuanian, English and Russian. Analysis and classification part covers both – written requests and call transcriptions.

More  detailed information  you can find in RFI document (section “files” in Mercell system)

If your company is interested to participate, answer to this Request for Information (your proposal) is expected no later than 19-08-2020, 15:00

SEB appreciates in advance your effort in making a proposal.

Mercell staff will be glad to help you, if you will have any question or problems with using of system. Contact person: Giedrė Česnulevičienė, +370 655 82875, gice@mercell.com