The Norwegian Broadcasting Corporation (hereafter called NRK) invites interested tenderers to apply for participation in a competition with negotiations about entry into contract for operations and maintenance including support for the end users of our telephony system.
The telephony system consist of Avaya Auro and Trio Switchboard solutions. The solution is placed at 24 location in Norway, with the main part located at two site in Oslo and Trondheim. The solution is the bearer of NRK's total IP telephony with approx. 1,200 IP telephone and is integrated with several of NRK's production systems. The Trio platform is used as a call centre for the license office with approx. 100 agents and switchboard for NRK.
NRK's approx. 3,500 employees use Sky for Business. This is not a direct part of the agreement, but is touched on as the telephone central is integrated with Skype for Business.
The largest district offices and our public service in Mo i Rana have their own solutions for independent operation if NRK's WAN is down.
Telephony is one of the most important work tools a media company uses. The quality and availability requirements are high, both in normal daily use and in crises and stand-by. More than many other customers, NRK depends on the delivery of services with quality at all stages, as the organisation also uses telephony in program production.
The service mainly includes overall responsibility.
— Administration, operation and maintenance
· Support for end-users
· Any additional purchase to the telephony system, i.a. Licenses, clients and terminals
· Consulting and consultancy services related to the telephony solution.
We expect that the agreement will have a value of approx. 2 500 000 NOK per year.
NRK intends to award one contract.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[http://permalink.mercell.com/63550209.aspx]]. Then follow the instructions on the website.