Avinor AS - K-188816 — Framework Agreement — Process Improvements

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The contracting authority is responsible for a number of different processes for running Oslo Airport. These can mainly be divided into passenger processes, baggage processes and plane processes. The aim is secure, punctual and efficient operation of the airport. This depends on all these processes being run in a stable and efficient way. Since 2014 the contracting authority has used the Lean methodology to standardise, stabilise and make the central processes that Avinor is responsible for more efficient. This is to be further developed in the coming years. In 2019-2022 there will also be a lot of focus on punctuality improvements in Avinor and the contracting authority would like to use the Lean method to optimise relevant processes that affect punctuality. The contracting authority has entered into a framework agreement for assistance to analyse the processes, suggest improvements, provide support for the implementation of the improvements and to follow-up the result achievement as regards the process improvements.