In 2016 and 2017, Innovasjon Norge conducted an analysis of the current work processes and organisation of the financial services, with focus on increased efficiency and customer satisfaction. Potential work models have been prepared and Innovasjon Norge will, during the second half of 2017, make a decision regarding the wanted structure.
The assignment will consist of 3 fields:
1. Consultancy and support in connection with preparing details for new work processes, including roles and liability, particularly in relation to the financial services. Other services will also be included.
2. Assistance in simplifying the current service portfolio, with focus on customer requirements and achievement of goals, including assistance in clarifying roles and liability related to upholding, developing, evaluating and terminating services.
3. Defining/developing joint and standardised processes for the financial services. I.a. with a with a view to facilitating optimum digitalisation of the financial services, including assistance in developing a digital banking system.