Purchase of service and support agreement for phone system with call center service as well as purchase of equipment.

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The Principal would like to enter into an agreement which encompasses service and maintenance for the telephone system with call centre and support systems. The Service agreement shall ensure that the telephone system has the highest possible uptime, and in the event of errors and defects in the system, the supplier will troubleshoot and fix within specified deadlines. The Principal shall also buy equipment (HW) and software (SW) for expansions and upgrades from the supplier and that the supplier shall repair defective equipment.

All interested suppliers can retrieve the tender documents with attachments from: https://atc01.avantra.se/avantra/Customer/Kartverket/modules/purchase/published