Porsgrunn municipality wishes to procure and implement a customer relationship management system.
The system shall handle all requests from the customers to the municipality and implies integration with various professional systems and the intranet portal solution.
A brief summary from the requirement specification in relation to requirements to the professional system and context:
* Messages to users
* Messages to and from customers
* Bulk dispatches and templates
* The customer calls in a former enquiry reminder
* Forwarding requests by e-mails
* Statistics
* The customer shall be able to see and change chosen information
* Active Directory for authentication of users/employees.