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Statistics Norway, henceforth referred to as the contracting authority, is planning to increase the efficiency of inquiries by procuring a new system for Service Management.
This applies for inquiries from both internal and external users of the contracting authority's services Presently there are many different organisational units that receive inquiries based on type of inquiries involved the contracting authority has several different systems for case processing; HP Service Manager, OTRS, JIRA, etc.
The contracting authority requests a more uniformed inquiry management It is a requirement to reduce the number of systems in order to improve the possibilities for interaction and for utilisation of the resources used in connection with inquiry management Several types of „sourcing” may be relevant.
The contracting authority uses Mercell Sourcing Service.
To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[http://permalink.mercell.com/44242536.aspx]].
Then follow the instructions on the website.