Arbeids- og velferdsetaten shall procure services and software for forecasting and workforce planning (Workforce Management System) for NAVs contact centre.
NAV's purpose with establishing a collective and unified workforce planning solution is to reduce the complexity in the planning process, improve use of resources as well as facilitate for further specialisation and further development of NAV's service tender.
An affordable and management friendly agreement will be entered into with a solid supplier.
The agreement will cover procurement and maintenance of a system for workforce planning at the Client's contact centre. This includes:
— procurement, maintenance and development of workforce planning system;
— integration with the Client's fixed line telephony system, Alcatel Lucent OXE (OmniPCX Enterprise Communication Server) and Alcatel Lucent Call Centre Distribution;
— software maintenance and support;
— education of the client's key resources;
— service level agreements with defined service requirements;
— general consulting expertise within the discipline;
— integration with the client's administrative systems (option);
The agreement must give flexibility in connection to changes of costs resulting from changes in user patterns and service scope.
Section V: Award of contract
Contract No: 145460
Lot No: 1 - Lot title: Solution for workforce planning
V.1) Date of contract award decision:
15.9.2014
V.2) Information about offers
Number of offers received: 4
V.3) Name and address of economic operator in favour of whom the contract award decision has been taken
SE- Teleopti AB556523-5925, Boks 24169, 104 51 Stockholm, SWEDEN