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Through this procurement, SPK shall acquire a long term collaborating partner for the management of enquiries to the customer service centre. The solution shall relieve SPK's own customer service centre and ensure sufficient capacity as needed.
The agreement shall cover SPK's need for assistance in the management of enquiries to the customer service centre.
The enquiries will initially be via telephone, but the assistance can be expanded to include other channels such as email and chat.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[https://permalink.mercell.com/70194334.aspx]]. Then follow the instructions on the website.