Procurement of an agreement for service and maintenance of a telephony solution.

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The objective of the procurement is to enter into an agreement for service and maintenance of Avaya and Trio products with associated services. Avaya: — Monitoring of the centres according to the overview in the locations list, — Periodical service of the telephony centres, — Follow up of errors reported by the contracting authority, also to third parties, — Assistance and proactive advising, — 24/7 assistance at multiple locations. Trio: — Service and maintenance, — Patching and maintenance as needed, — Error recovery and configuration of systems, See more information in KGV (the tender implementation tool).