Study on Communication Services for Businesses in Europe: Status Quo and Future Trends

Assignment text

The study is expected to provide a European view on the characterisation of the business demand for electronic communication services (ECSs) with a focus on both the current situation and the future trends in the next 2-3 years. The study shall characterise the nature and evolution of demand for different types of business customers (SMEs, large firms, public administrations, multinational companies) and trends in competition among traditional ECS providers and competition/cooperation between ECS providers and relevant service providers offering IT services.